Payments

The Payments dashboard

Once payments are on, the Payments page has five tabs across the top. Here is what each one is for.

Overview tab

Four cards across the top:

• Total balance — everything you are owed, split into available and pending underneath.
• Last 7 days — what you took this week, with the 30-day total underneath.
• Next payout — the amount heading to your bank and the date it arrives.
• Refunds (30d) — money refunded in the last month and how many refunds that was.

Below the cards you get an Earnings — last 7 days bar chart, then Recent payments and Recent payouts lists. If your company uses recurring service plans, a plans summary also appears here with monthly recurring revenue, active subscribers, past-due accounts, 30-day cancellations, and visits delivered this month.

Payments tab

The full list of charges. It shows this month by default — change the date box in the toolbar to look further back.

Columns: Amount, Status, Customer, Document, Method, Date.

The toolbar gives you:

• Search — customer name, email, invoice number, estimate number, or plan.
• Status — All statuses, Succeeded, Refunded, Partial refund, Failed.
• Type — All types, Estimates, Invoices, Service Plans.
• Date range — pick any period.
• Export CSV — downloads exactly what is on screen, named with the date range you chose. Handy for your bookkeeper.

Use Prev and Next at the bottom to page through longer lists. Click the ⋯ button at the end of any row for View details, Refund payment, and Stripe receipt (the customer's own receipt page, when one exists).

Payment methods tab

This tab controls what your customers see at checkout. It has three cards.

Customer checkout — two switches:

• Accept online payments on invoices and estimates — turn this off and customers can still view and sign documents, but the Pay buttons disappear.
• Pass card processing fees to customer — when on, the fee is added to the customer's card, wallet and pay-later checkout total. Bank transfer stays fee-free. The fee is 3.5% + $0.30 unless you set your own: a percentage (up to 4%) plus an optional flat amount per payment, right under the switch. You can also set a different percentage on one invoice from the invoice editor (0% means no card fee on that invoice). Customers see the rate next to the Pay button before they pay. Card-network and state rules limit card surcharges in some places, so make sure your fee is allowed where you operate.

Fee-added checkout lists the card, digital wallet and pay-later options, each with its own switch. ACH / eCheck is the fee-free bank-transfer option, in its own card below.

Each method shows a small badge:

• On — customers can use it now.
• Off — switched off by you.
• Pending — you switched it on, but the payment processor still needs to approve your account for it before it shows at checkout.
• Locked — fixed by your checkout configuration and not changeable here.
• Unavailable — not offered for your account or country.

Click Refresh at the top right if a status looks out of date.

Payouts and Account tabs

Payouts lists every bank transfer out of Joby with its amount, date and status — this is what you match against your bank statement. Account is where you update your business details, bank account, and the contact information tied to your merchant account.

If you use your own Stripe account

Older accounts see a single page titled Revenue Center instead of the five tabs, with Total Revenue, Total Refunded and Net Revenue cards that compare against the previous period. It defaults to this week, and its table columns are Date, Amount, Status, Customer, Estimate, Type and Payment Method. Search covers customer, email and estimate; the status filter offers All Statuses, Succeeded, Refunded and Partial Refund. Refunds and payment details work the same way.

Taking payment in person (Tap to Pay on iPhone)

If your company has Tap to Pay switched on, a Collect button appears in the top right of the Payments page (on a phone it is a full-width Collect Payment button). The customer taps their contactless card, Apple Pay or Google Pay against the back of your iPhone. No card reader, no extra hardware.

First-time setup

1. Open the Joby app on your iPhone.
2. Go to Settings›Quotes & Docs›Tap to Pay on iPhone.
3. Tap Set up Tap to Pay on iPhone. Apple shows its Terms and Conditions — only an owner or admin can accept these. If you are not one, the page tells you to ask an admin on your team instead.
4. Once accepted, a short walkthrough plays. You can replay it any time from How Tap to Pay on iPhone works on the same settings page.
5. A green Ready badge means the phone is set up and you can start taking payments.

Taking a payment

The Collect button appears in several places, and each one pre-fills a different amount:

• Payments page — Quick Collect. Type any amount, or add items from your Price Book. Attach an existing client, add a new one, or leave it as a walk-in.
• On an invoice — charges the remaining balance due.
• On an estimate — choose deposit, balance, or the full amount.
• On a lead's Payments Received card — collects against that lead.

Hold the customer's card or phone to the top of your iPhone, wait for the confirmation, and the receipt screen appears. Quick Collect payments automatically create a small invoice behind the scenes, so every tapped payment lands in the same lists and reports as an online one.

Issuing a refund

You can refund any payment that succeeded and has not already been fully refunded.

1. Go to Payments and find the charge. Search by customer name, email, or document number.
2. Click the ⋯ button at the end of the row and choose Refund payment. You can also open View details first and use the Refund Payment button at the bottom of that panel.
3. The dialog shows the Original Amount, anything Already Refunded, and the Available for Refund figure. You cannot refund more than that last number.
4. Choose Full refund or Partial refund. For a partial refund, type the dollar amount in Refund Amount ($).
5. Optionally pick a Reason: Requested by customer, Duplicate payment, or Fraudulent. This is stored on the payment record for later.
6. Click Continue.
7. Read the red Confirm Refund summary — it repeats the exact amount, the customer, and the estimate number. If it is wrong, click Back.
8. Click Process Refund.

After a full refund the row shows a Refunded badge. After a partial refund it shows Partial refund, with the refunded amount in red under the original amount, and you can refund the rest later.

Looking at one payment in detail

Choose View details from the ⋯ menu (on a phone, just tap the row). A panel slides in from the right showing:

• Amount and its status badge, plus anything already refunded.
• Payment Method — card brand, last four digits, expiry, and issuing country.
• Customer — the name, email and phone the customer entered at checkout.
• Linked Estimate — estimate number (click it to jump straight to the estimate), type, customer, total price and deposit.
• Refund History — every refund with its amount, reason, status and date.
• Timeline — when the payment was created.
• Buttons for View Receipt (opens the customer's receipt page) and Refund Payment.

Payment Methods settings (for cash, check and manual entries)

This is a different thing from the Payment methods tab above. The tab controls what customers can pay with online. This settings page controls the labels your team picks from when they record a payment by hand — cash, check, Zelle, Venmo, and so on.

Go to Settings›Quotes & Docs›Payment Methods.

The table

Columns are Name, Collected By, Default, Status and Actions.

Adding a method

1. Click Add Payment Method.
2. Type a Name — for example Zelle, Cash App, or Venmo.
3. Choose Default Collected By: Field Worker or Company. This decides, by default, who ended up holding the money — which in turn sets which way the balance runs on the Commission Report. You can override it on an individual job.
4. Click Save.

To change one later, click the pencil icon. To remove one, click the trash icon. Note that you cannot delete the method currently marked as default — make something else the default first.

The three built-in methods

Every company starts with three methods that carry a grey System badge with a padlock. These cannot be edited or deleted, because reports depend on them:

• Cash — collected by Field Worker. This is the starting default.
• Credit Card — collected by Company. This one is applied automatically when a customer pays online or by tap. You will not find it in the manual dropdown, and you should not try to record it by hand.
• Credit Card (Manual) — collected by Company. Use this one when you keyed a card in yourself.

The default method

Click Set as Default on any method to make it the default. Only one can be the default at a time. The default is pre-selected on new lead forms, is used by the quick Add Payment box on a lead, and is marked with a ★ in payment method dropdowns so it is easy to spot.

Recording a payment on a lead

Open a lead and go to its Payments tab. The Payments Received card shows the total received so far and every payment against that job.

• Add Payment ($) — type an amount and click Save. It uses your default payment method and today's date, which makes it a one-second entry for cash on the doorstep.
• Edit payment — you can change the amount, payment date, payment method and notes on payments your team entered by hand. Payments the customer made online cannot be edited, because they have to keep matching the real charge.
• Delete payment — removes a manually entered payment after a confirmation prompt.

Seeing this tab needs the Payments tab permission on your role — separate from the main Payments page permission. The same applies to the Payments tab on a client record.