For Dispatchers
Your dispatch command center.
See field worker availability, assign jobs by service area, manage callback tickets, and track every technician's schedule — all from one screen. No more juggling spreadsheets and phone calls.
A day in the life
A new callback ticket comes in — the customer missed their morning appointment. You check the field worker calendar: Mike is free at 2 PM and works in that zone. You assign the ticket, and Mike gets a push notification on his phone. Meanwhile, a new lead comes in from the south side. The lead map shows the matching service area, so you drag the lead to the right column in the pipeline.
Built for dispatchers
Create, assign, and prioritize callbacks with follow-up times and completion tracking.
Weekly and daily views with drag-and-drop scheduling and shift management.
Define geographic zones on Google Maps and match leads to the right coverage area.
See all leads on a map with service area overlays for dispatching decisions.
Assign overflow jobs to field workers with their own portal access.
Handle PTO, sick days, and custom shifts without disrupting the weekly schedule.
See the whole team's schedule and workload in one consolidated view.
Field workers update job status from the field — see completions and delays instantly.
Route incoming calls to the right dispatcher or team based on call group rules.
See Joby from the dispatcher's perspective
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