Question 1

How do I sign up?

Accepted Answer

Visit joby.io/pricing to choose your plan and create your account. You'll be up and running in under 5 minutes. Credit card required. The current business trial is 14 days.

Question 2

Can I import my existing leads?

Accepted Answer

Yes. Joby supports CSV import with column mapping. You can import leads, contacts, and custom field data from any spreadsheet or CRM export.

Question 3

How long does setup take?

Accepted Answer

Most teams are fully operational within a day. Our onboarding team can help you configure call groups, service areas, and workflows during a free setup call.

Question 4

Does Joby include built-in calling?

Accepted Answer

Yes. Joby uses Twilio to power a browser-based dialer with call recording, voicemail, call groups, queue management, and live transcription (Deepgram). No additional tools needed.

Question 5

Can I manage multiple businesses?

Accepted Answer

Yes. Joby's multi-organization architecture lets you manage separate businesses from one login with logical data isolation between each organization.

Question 6

Is there a mobile app?

Accepted Answer

Yes. The Joby iOS app gives field workers access to assigned leads, one-tap navigation, mobile calling, and status updates.

Question 7

How do estimates work?

Accepted Answer

Joby includes industry-specific estimate builders for auto transport and garage door. Estimates support e-signatures, branded templates, and Stripe payment collection for deposits and full payments.

Question 8

Can I build automations?

Accepted Answer

Yes. The visual workflow builder lets you create drag-and-drop automations for lead assignment, SMS/email sequences, status triggers, and more.

Question 9

Is there a free trial?

Accepted Answer

Yes. Eligible business accounts can start a 14-day trial for the plan they select. Credit card required.

Question 10

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from the billing settings. Changes take effect immediately.

Question 11

Are there any hidden fees?

Accepted Answer

No. Joby is a flat monthly plan with unlimited users — no per-user fees, no setup or implementation charges. Calls and SMS are billed at the same low usage rates for everyone.

Question 12

Is my data encrypted?

Accepted Answer

Joby uses encryption in transit and relies on managed infrastructure and vendors that support encryption at rest for stored data.

Question 13

How is data separated between organizations?

Accepted Answer

Joby uses a multi-tenant architecture with per-organization access controls and row-level security policies designed to restrict users to their own organization's data.

Question 14

Do you have audit logging?

Accepted Answer

Yes. Important authentication, administrative, and operational events are logged to support troubleshooting, auditing, and incident response. Log availability and retention may vary by plan and environment.

Question 15

How do I get help?

Accepted Answer

Email support@joby.io for any questions. Pro and Enterprise plans include priority response times. All new accounts receive free onboarding assistance.

Question 16

Do you offer training?

Accepted Answer

Yes. We provide live onboarding sessions for new teams and step-by-step guides for key workflows.

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