Can customers reply to my texts?

Yes — Joby supports full two-way SMS. Customer replies appear in your unified inbox alongside calls and emails.

What phone numbers can I text from?

You can text from any Twilio-powered number in your Joby account. This is the same number your customers call.

Is there a per-message cost?

SMS messaging uses your Twilio account, so standard Twilio SMS rates apply. There are no additional Joby fees for SMS.

Can I send automated texts?

Yes — use the visual workflow builder to trigger SMS messages based on lead status changes, new assignments, or scheduled delays.

SMS

Text your leads and customers directly from Joby.

Send and receive text messages from your business number. Two-way SMS, templates, automated replies, and delivery tracking — all inside your CRM.

Try it free Contact sales

SMS Conversation — Lead Detail

Mike Thompson

+1 (555) 987-6543

Hi, I need a quote for garage door spring replacement.

10:15 AM

Hi Mike! We'd be happy to help. What's your address? We can have a tech out today.

10:17 AM • Delivered ✓

123 Oak St, Austin TX. Afternoon works best!

10:19 AM

Key features

Two-way SMS — send and receive texts from your business number

Message templates for quick, consistent responses

Automated SMS replies triggered by lead status changes

Send texts directly from any lead or contact detail page

Delivery tracking and status updates

Full conversation history in the unified inbox

Opt-out management to stay compliant

SMS notifications for new leads and callbacks

Capabilities

Two-Way Messaging

Customers can reply to your texts and the conversation appears in Joby.

Templates

Create reusable templates for quotes, confirmations, and follow-ups.

Auto-Replies

Automatically text leads when they're assigned or change status.

Unified Inbox

SMS, calls, and email in one chronological thread per customer.

Delivery Tracking

See delivery status for every message sent.

Opt-Out Handling

Automatic STOP/UNSUBSCRIBE compliance built in.

Lead Context

See the full lead history before sending a text.

Team Visibility

Everyone on the team can see the conversation history.

Mobile SMS

Send and receive texts from the Joby mobile app.

How teams use it

Owner

Track SMS volume and response times across your team. See which office agents follow up fastest and which templates perform best.

Dispatcher

Text appointment confirmations, share tech ETAs, and send scheduling updates — all from the dispatch view.

Field Worker

Text customers from the field using the mobile app. Use templates for quick quotes and follow-ups without switching apps.

Frequently asked questions

Ready to get started?

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