Service Areas
Service area management and geographic matching.
Draw service area zones on a map, assign techs or teams to each, and let Joby match incoming lead addresses to the right coverage area. Use service areas to guide dispatch decisions, reporting, and follow-up workflows.
Key features
Capabilities
Draw custom shapes on the map for complex service boundaries (rivers, highways, neighborhoods).
Create zones as lists of zip codes — easier for operations that think in postal coverage.
Assign one or more techs, teams, or field workers to each zone.
New leads can match to the right zone based on address so dispatchers can sort work faster.
Use service area labels to filter leads, reports, workflows, and team handoffs.
Spot leads outside your normal coverage before you quote, decline, refer, or assign manually.
See which zones have no coverage and which have overcapacity at a glance.
Leads that fall outside any defined zone get flagged so you can decide to accept, decline, or refer.
Filter jobs, revenue, and conversion reports by service area for capacity planning.
How teams use it
Dispatchers
See the matched service area before assigning work. No more asking 'whose area is this?' or routing by memory.
Owners
Review performance by service area and decide where to expand, reduce coverage, or adjust dispatch process.
Field Workers
Field workers see only jobs in their assigned zones through their portal — no more manual filtering or passing jobs around.
Frequently asked questions
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