Live Transcription
Real-time transcription during every call.
Powered by Deepgram, Joby transcribes calls in real time with speaker diarization. Review transcripts, search conversations, and never miss a detail.
Transcribing...
Office Agent
Thanks for calling. How can I help you today?
Customer
Hi, I need a quote for a service appointment this week.
Office Agent
Sure, let me pull up your account and check availability.
Key features
Capabilities
See words appear as they're spoken during a live call.
Distinguish between office agent and customer speech automatically.
Find any conversation by searching transcript text.
Auto-generate concise summaries from full transcripts.
Transcripts attach to the lead timeline alongside calls and messages.
Enable or disable transcription from organization settings.
How teams use it
Owner
Review call quality and ensure office agents follow scripts. Search transcripts for compliance and training opportunities.
Office Agent
Focus on the conversation — the transcript captures everything. Review later to follow up on details you might have missed.
Manager
Quickly scan call summaries instead of listening to full recordings. Identify coaching opportunities from transcript analysis.
Frequently asked questions
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