Does Joby support email?

Yes — you can send and receive email directly from Joby. Emails appear in the unified inbox alongside calls and SMS messages.

Can I use my existing email address?

Yes — you can connect your business email so messages show as coming from your domain.

Who can see conversation history?

All office agents in your organization can see the full conversation timeline for any lead or contact, so no one reaches out without context.

Can I create templates for common messages?

Yes — create templates for quotes, appointment confirmations, follow-ups, and more. Templates work for both SMS and email.

Email & Communications

One inbox for every conversation.

Calls, SMS, and email unified in one thread per customer. Your team sees the full picture before picking up the phone — no more duplicate outreach.

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Unified Inbox — Customer Timeline

David Garcia — Timeline

Window Installation • $350

📞

Inbound call — 2:34 min

Mon 9:15 AM • Alex M.

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SMS: 'Confirming your appt for Tuesday'

Mon 9:20 AM • Alex M.

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Email: Estimate #1042 sent

Mon 10:00 AM • System

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SMS reply: 'Looks good, see you then!'

Mon 10:45 AM • Customer

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Outbound call — Job confirmed

Tue 8:30 AM • Alex M.

Key features

Unified threads — calls, SMS, and email in one chronological view per customer

Send and receive email directly from Joby — no switching apps

Pre-built message templates for quotes, confirmations, and follow-ups

Team visibility — see who said what, when, and through which channel

Conversation search across all channels

Automatic logging — every interaction is recorded on the lead timeline

Rich email editor for professional outreach

Quick reply actions from the conversation list

Capabilities

Unified Threads

Every call, text, and email in one timeline per customer.

Email Integration

Send and receive email directly inside Joby.

SMS Messaging

Two-way texting from your business number.

Call Integration

Call logs with recordings appear in the same timeline.

Templates

Save and reuse message templates across channels.

Team Visibility

See the full conversation history before reaching out.

Conversation Search

Find any message across all channels and customers.

Auto-Logging

Every interaction is automatically logged to the lead.

Quick Actions

Reply, call, or text directly from the conversation list.

How teams use it

Owner

See every customer touchpoint in one place. Ensure consistent communication across your team and catch dropped conversations.

Dispatcher

Check the full customer history before dispatching a tech. Send appointment confirmations and ETAs from the same inbox.

Office Agent

See what's already been said before you call. Use templates for fast replies and log notes for the next person on your team.

Frequently asked questions

Ready to get started?

Start your 14-day free trial. Credit card required.

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