Callback Tickets
Never miss a follow-up with callback tickets.
Every missed call, voicemail, or unanswered inquiry generates a callback ticket. Prioritize, assign, and track until every customer is reached.
Open Tickets
3 urgentMaria G.
Missed call • 5 min ago
Tom H.
Voicemail left • 22 min ago
Alex P.
Form submission • 1 hour ago
Key features
Capabilities
Missed calls and voicemails automatically generate callback tickets.
Categorize tickets by urgency to handle critical callbacks first.
Assign tickets to office agents manually or via workflow automation.
Centralized queue showing all open tickets across the team.
Track each ticket through open, in-progress, and resolved states.
Tickets include caller info, call history, and lead details.
How teams use it
Dispatcher
See every pending callback in one view. Assign tickets based on office agent availability and priority.
Office Agent
Get notified of assigned callbacks. Mark tickets as resolved after reaching the customer.
Owner
Track callback response times and ensure no customer is left waiting.
Frequently asked questions
Ready to get started?
Start your 14-day free trial. Credit card required.