The Challenge
Swift Services was managing 200+ calls per day across a team of 12 technicians using spreadsheets and a shared WhatsApp group. Leads were getting lost, dispatchers couldn't see who was available, and the owner had no visibility into close rates.
The Solution
After switching to Joby, the team centralized all calls and messages in the unified inbox, used the lead map for dispatch, and set up automated callback tickets for missed calls. Field workers got their own portal to manage assigned jobs.
Results
- 40% faster average response time to new leads
- Zero missed leads per week (down from 15-20)
- Full visibility into office agent performance and commissions
- Field worker portal reduced back-and-forth by 60%
"We went from chaos to clarity overnight. Joby is the system we didn't know we needed."
Marcus T. · Owner, Swift Services Co.