The Challenge
PeakOps was growing fast but their patchwork of tools — a basic CRM, Google Sheets for scheduling, and a separate phone system — couldn't keep up. Follow-ups were inconsistent, and the team had no way to track which marketing channels were working.
The Solution
Joby replaced all three tools. The team used sales automation for follow-up sequences, call groups for regional routing, and reports to track lead source ROI. The iOS app gave techs job details on-site.
Results
- Close rate increased from 22% to 44%
- Eliminated 3 separate software subscriptions
- Marketing spend optimized using source tracking
- Techs update job status from the field in real time
"Joby paid for itself in the first month. Our team actually uses it because it's fast and simple."
Jennifer L. · Operations Director, PeakOps Group